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• How tolerances decide what needs youThe order confirmation agent compares every confirmed line with the PO. A difference within the tolerance is accepted and posted to SAP; anything beyond it waits for a person.Agents
• Accept a single deviationOn a case, the check at the end of a deviation's row accepts it. The email to the supplier then lists only the deviations you have not accepted.Cases
• Who approves whatEach agent has its own approval rules. They are read top to bottom, and the first that fits decides who approves.Workflows
• Write a good promptSay what the agent should do in plain words, one instruction per sentence. Use variables like {{po.number}} for whatever changes from case to case, and try the prompt on a real case before you save.Prompts
• What the agents do with personal dataThe agents read the names, email addresses and phone numbers of supplier contacts and colleagues only to handle a case. Everything is stored in the EU, and nothing is used to train AI models.Privacy